Shipping and Return Policy

Thank you for choosing Magic Sourdough! We're committed to providing you with the highest quality sourdough starter to help you on your baking journey. We take great care in packaging your order to ensure it arrives in perfect condition, ready to work its magic.

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​Our Policy on Returns

Given the live and perishable nature of our sourdough starter, we cannot accept returns. Each starter is a unique culture, and once it leaves our care, we cannot guarantee its handling or condition. This policy allows us to maintain the integrity and quality of our product for all our valued customers.

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​What if There's a Problem?

We want you to be completely satisfied with your Magic Sourdough starter. If your order arrives damaged or destroyed during shipping, or if you encounter difficulties in achieving a satisfactory result, please contact us promptly. We understand that sourdough baking can sometimes be unpredictable, and we're here to support you.

In such cases, Magic Sourdough, at its discretion, may offer a replacement. Our goal is to ensure you have a positive experience and are set up for sourdough success. We encourage you to reach out to our customer support team, who can provide guidance and assistance to help you get the most out of your starter.